Effectiveness Training and Consulting is committed to empowering participants to develop interpersonal skills that enable them to succeed in business relationships. We believe if employees, managers, and upper level executives use specific skills when interacting with customers, coworkers and employees, they will be able to understand customers and employees needs and therefore, find win-win solutions to their problems. Internal and external customer service skills are vital to success in today’s market place!
Benefits:
- Reduce frustrations with customers
- Set yourself apart from your competition
- Turn unhappy customers into long term customers
- Understand customer needs and solve their problems
- Empower your employees to problem solve and find solutions
Basic Customer Service Skills:
Companies that interact with the public are more successful when their key people have the following skills: Listening To Understand and Tracking Positives. The training is designed to give participants powerful skills to help understand the needs of others and be capable of helping meet those needs. When using these skills others feel appreciated and heard. Past participants report these skills to work like “magic”!
The workshop is 4 hours. $175/person.
Ask about the afternoon video training session to practice the skills…
For more information or questions call Perri May (704) 660-5249 or e-mail perrimay101@aol.com
